Bull98 FAQ – Frequently Asked Questions for Malaysia's Gaming Platform

No. Each individual is only permitted to hold one bull98 account. Opening multiple accounts violates our Terms & Conditions and may result in all associated accounts being suspended and all wins forfeited. If you have forgotten your existing account password, use the "Forgot Password" function or contact our support team to regain access.

The minimum age to register and play at bull98 is 18 years old. This is a legal requirement and platform policy. All members who register confirm that they are at least 18 years of age. We conduct KYC (Know Your Customer) checks to ensure all members meet this age requirement. Accounts found to have been registered by underage individuals will be terminated immediately.

Log in to your account and go to "Account Profile" or "Settings". From there you can update your email address, phone number, and other personal details. Changes to sensitive information such as your name or bank account number may require additional document verification for security purposes. Contact support via Live Chat if you need help updating specific information.

The minimum deposit at bull98 is just MYR 10. This makes our platform accessible for players of all levels, including those just starting out. There is no separate minimum deposit for specific payment methods — the MYR 10 minimum applies across all methods we support, including DuitNow, FPX, Touch 'n Go, Boost, and GrabPay.

Bull98 accepts a wide range of popular payment methods in Malaysia, including DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, Visa and Mastercard. All deposits are processed through a secure payment gateway fully integrated with our system. No additional fees are charged for deposits using any of these methods.

Most deposits are processed instantly and will appear in your account balance within 1 to 5 minutes. DuitNow and digital wallet deposits are typically faster, while FPX deposits may take up to 10 minutes depending on bank response times. If your deposit has not arrived after 15 minutes, contact Live Chat support with your proof of payment for immediate checking.

Your daily deposit limit depends on your account status and KYC verification level. Accounts that have completed full verification enjoy higher deposit limits. As part of our commitment to responsible gaming, members can also set their own personal deposit limits from the account settings section to help manage spending more effectively.

Withdrawals at bull98 are processed within 3 to 15 minutes once the request is approved. Withdrawals via DuitNow and digital wallets are the fastest, typically completed in 3 to 5 minutes. Withdrawals to bank accounts via direct transfer may take up to 15 minutes. This is among the fastest withdrawal turnaround times in the industry for users in Malaysia.

The minimum withdrawal at bull98 is MYR 30. The maximum withdrawal limit depends on your VIP status and KYC verification level. Standard members who have completed basic KYC can withdraw up to MYR 10,000 per day. VIP members enjoy higher withdrawal limits. There is no cap on the number of withdrawal requests you can submit in a day.

There are several reasons why a withdrawal may take longer than usual: KYC verification is incomplete, bonus wagering requirements have not been met, the request was submitted during peak system hours, or an additional security review is underway. If your withdrawal is still processing after 30 minutes, please contact Live Chat support with your transaction reference number for an immediate check.

Bull98 does not charge any processing fees for withdrawals. The amount you withdraw is paid in full with no deductions on our end. However, your bank or digital wallet provider may apply a small transfer fee according to their own service terms — this is outside our control and is not related to any bull98 platform fee.

The welcome bonus is automatically credited to your account after you make your first qualifying deposit. No promo code is needed — the bonus is added directly to your account. Make sure you read the welcome bonus terms and conditions, including the wagering requirement, before making your first deposit so you know how to use the bonus correctly.

The wagering requirement is the number of times you need to "roll over" the bonus amount before it can be converted into withdrawable cash. For example, if the wagering requirement is 10x and you receive a MYR 100 bonus, you need to place a total of MYR 1,000 in bets before the bonus balance can be withdrawn. The exact wagering requirement varies by bonus type and is stated in the terms of each promotion.

Not at all. bull98 offers a wide range of promotions for members at every level. Beyond the welcome bonus for new members, we also offer weekly reload bonuses, daily cashback, rebate deals, birthday promotions, referral bonuses, and various exclusive VIP offers for loyal members. Check the promotions section within the platform after logging in to see all current offers you are eligible for.

Yes, you can choose to opt out of a bonus. Some players prefer to play without a bonus because wagering requirements can restrict withdrawals until they are fulfilled. If you do not wish to receive a particular bonus, contact Live Chat support before making a deposit and let them know you want to deposit without any bonus. You can also enable the "Hide Promotions" option in your account settings to avoid automatic bonus offers.

Bull98 offers 500+ games across multiple categories: online slots (classic and video slots), Live Casino with real dealers (baccarat, blackjack, roulette, dragon tiger), fish shooting games, online bingo, sports betting (Malaysia football league, EPL, NBA, and more), as well as other card and table games. The game library is updated regularly with the latest titles from leading game providers.

Yes! The bull98 platform is fully optimised as a Progressive Web App (PWA) that runs directly from your smartphone browser with no additional app installation required. Simply open bull98.pro in Chrome, Safari, or any other mobile browser and you can log in and start playing right away. The mobile gaming experience is just as seamless as on desktop, with full access to all platform features.

All games at bull98 use a Random Number Generator (RNG) that has been audited and certified by independent third-party bodies. The RNG ensures every game outcome is completely random and cannot be manipulated by any party, including the platform itself. Live Casino games feature real dealers streamed live, providing the highest level of transparency for all players.

Bull98 uses 256-bit SSL encryption for all communication between your browser and our servers — the same level of encryption used by leading financial institutions. Your personal data is stored on servers protected by multiple layers of security and is only accessible by authorised personnel. We never sell or share your personal data with third parties for marketing purposes.

KYC (Know Your Customer) is an identity verification process that requires you to submit a copy of an identification document such as your IC or passport. This process is required to meet legal compliance requirements, prevent identity fraud, ensure the security of your account and funds, and enable higher withdrawal limits. KYC verification is typically completed within 24 hours once complete documents are received.

Act immediately: change your account password right away. Then, contact the bull98 support team via Live Chat and report the incident by providing the date and time of the suspicious activity. Our team will terminate all unrecognised active sessions, conduct a thorough security review, and help you regain full control of your account promptly. We also recommend enabling Two-Factor Authentication (2FA) afterwards.